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CHAT AGENT STAKEHOLDER ENGAGEMENT
WITH BUSINESS INTELLIGENCE & AI
TEXT's intelligent chat agents assemble & on a continuous basis grow databases of customers & other stakeholders such as retailers, sales team members & employees
These databases drive further engagement & experiences that increase sales, increase efficiencies & improve stakeholder satisfaction
Intelligent chat agents are deployed across WhatsApp, Instagram, Facebook, SMS & websites
Our Unique Approach
Roshni
Tibbi
Buzz
DESIGN
CUSTOMER EXPERIENCES
Create logical flows & journeys for customers entering from different touchpoints
DEVELOP
CREATIVE CONTENT
Engage with customers with personalised content that is engaging, informative, entertaining & appropriate
CREATE A LONG-TERM DATA MODEL
Enhance customer profiles with demographic & psychographic information
ENGINEER INTELLIGENT
CHAT AGENTS
Quick to tweak, modify & deploy with continually evolving customer needs
ENRICH DATABASE THROUGH ENGAGEMENT
Data mine customer engagements for their preferences, routines & shopping habits
DERIVE
ACTIONABLE INSIGHTS
Analyse customer data to identify & visualise trends to derive insights to enable data-driven decision making
Highlights
HIGHLIGHTS
Roboto Thin
TRESEMME
Advising women on hair problems, hair styles & tips
TRESEMME AI
Sharing personalised advice for your hair through AI - Generated Kubra Khan
UNILVER FOOD SOLUTIONS
Creating a mobile wallet for retailers
WALL'S
Creating an m-commerce &
home delivery service
BEAUTIFUL YOU
Collecting customer feedback on Unilever beauty products
TOYOTA
Creating an after-sales service channel
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